SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Work Out Eden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://workouteden.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Love the anti-slip grips, perfect for slippery surfaces.
Fantastic for protecting my dog's feet during hikes.
Highly durable, even with daily wear.
These socks are a game-changer for my arthritic dog.
Great for preventing scratches on hardwood floors.
My dog has sensitive paws, especially during the summer when the pavement gets hot. These socks provide the perfect barrier, preventing burns and blisters while still allowing him to enjoy his outdoor adventures. They're a must-have for any pet parent concerned about their dog's paw health
My dog loves wearing these socks—no more cold paws!
These socks are fantastic for senior dogs with mobility issues. They provide traction on slippery floors, making it easier for my dog to get around the house. Plus, they're machine washable, which is a huge convenience for busy pet parents like me
Keeps my pup's feet warm during winter walks.
I love these socks for my dog's outdoor adventures! They protect his paws from rough terrain, thorns, and debris, allowing us to explore new trails without worry. The reflective strips also add an extra layer of safety for nighttime walks
My dog stopped licking his paws after wearing these socks.
My dog has a habit of chewing on his paws, leading to irritation and discomfort. These socks act as a physical barrier, preventing him from accessing his paws and giving them a chance to heal. Plus, they're easy to put on and stay in place, even during vigorous play
Excellent quality, they've lasted through many adventures.
Easy to put on and they actually stay put.
I bought these socks for my dog who struggles with allergies, and they've made a world of difference. They protect his paws from allergens like pollen and grass, reducing his itching and discomfort. Plus, they're stylish and come in fun colors—definitely a win-win
Super cute and functional—highly recommend!
Finally, my dog can walk comfortably on hardwood floors!
These socks are a lifesaver for my dog with arthritis. They provide extra cushioning and support for his joints, allowing him to move around more comfortably. Plus, the anti-slip grips prevent any accidents on slippery surfaces, giving him added confidence.
Great for protecting my dog's paws on hot pavement.
I never thought my dog would wear socks, but these have been a game-changer! They protect his paws from hot pavement during the summer and provide traction on slippery floors indoors. Plus, they're adorable and come in a variety of sizes to fit any pup.
Love how they stay on even during walks.
I'm so impressed by these socks! They're durable, comfortable, and provide excellent traction for my dog. Whether we're hiking in the mountains or lounging at home, these socks are a must-have accessory for his paws.
These socks are a lifesaver for my elderly pup.
Perfect fit, my dog doesn't slip anymore!