SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Work Out Eden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://workouteden.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I have Raynaud's Disease (secondary - came along with Lupus) and even in the summer, my hands are constantly cold. I was getting daily Raynaud's attacks in which I lost almost all blood flow to my hands and they became so cold that they were painful before I bought these gloves. They help so much! They seem to stimulate blood flow enough to keep me from having an attacks. These are great "summer weight" gloves for someone with Raynaud's to wear while just going about their life. I also have joint pain in my fingers from Lupus, and these gloves also help to reduce my pain, although that's not even what I originally bought them for! I attend college classes online, and I have to do a lot of typing and computer work because of that. I always wear these gloves now while I work at my computer, and they make such a difference! Hardly any pain, even after hours of typing! For those wondering about size: When I measured my hand as it says, I was between a size small and medium. Everyone always tells me how small my hands are, but I have chubby fingers, so I was worried the small wouldn't fit. I ordered the small ones anyway. They definitely were tight when I first put them on, but I believe that they're supposed to be tight. If I had gotten the medium, they probably would not have been as effective. I agree with other reviews that they stretch out over a few days to fit your hands perfectly! The material of these gloves is soft and durable. The heather grey color is beautiful, in my opinion, and it makes them slightly more "stylish" than other gloves I've seen, which is nice for a 23 year old girl who has the circulation problems of a much older woman. The finger tips end right at the second joint on my short fingers, and I find this to be the perfect length for typing, using my phone, and other day to day activities.
Oh my goodness...what a difference these have made for my arthritic/trigger finger hands. Just by wearing them during non-work hours, I have noticed tremendous relief. I did not have a need to return to my rheumatologist who recommended them :-) There were a bit tight at first but glad I stayed with my original size as they stretched out a tiny bit and became comfortable - a little pressure actually feels good and they keep my hands warm for good circulation. They are super soft and I cannot say enough about them. Able to wear them while sewing, too. BUY THEM WITH CONFIDENCE.
Love these. I used the size guide and ordered a medium, and they are perfect. I like the longer finger lengths that cover all of my joints. The thumb could be a bit longer. The compression is just right, and is not too tight at my wrist. I was skeptical that these would help, but so glad I ordered them and that I could find them in a nice grey color so they don't look so medical-device like. I do a lot of typing, and my hands will ache at the end of the day. These gloves do make movements more restrictive, and my typing speed does slow slightly, but not having painful aching hands at the end of a day is worth the slower wpm. I've hand washed them several times and lay flat to dry and they still look new. I do take them off to use the restroom (this may be TMI, but I was wondering if I would be able to get them off/on easily). I'm able to remove them easily, and put them back on when I come back to my desk. Even with freshly washed hands (because everyone needs to wash their hands after using the restroom!!), they go on with no problems. My dr. recommended compression gloves for my osteoarthritis.