SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Work Out Eden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://workouteden.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
My self-love journey reached a new height with the ring. Beautiful and symbolic, it arrived promptly, enhancing the celebration of my birthday. A stunning piece that marks a promise to cherish myself.
This ring is truly captivating, as described, and fits flawlessly. The attention to detail is evident, making it a standout accessory in my collection. A delightful addition that enhances any ensemble.
Exceptional quality defines this ring. The opal and silver band make it a standout accessory. After a month and a half of daily wear, it remains flawless – no green residue or chipping. A heartfelt thank you for this enduring piece!
True to the pictures and even more enchanting in person, the ring has become a favorite. Its timeless design and radiant opal capture my heart every time I glance at it. An absolute delight!
From quick shipping to flawless quality, the ring lives up to its promises. The silver color opal sparkles without a scratch, proving its durability. A true testament to the craftsmanship and attention to detail.
This Christmas, I gifted my friend a charming heart ring. Its petite yet captivating design made it the perfect present. The joy on her face was priceless, making it a heartfelt and cherished gift.
My partner and I now share the beauty of the ring. Its exquisite design symbolizes our connection, and the silver color opal adds a touch of romance. A beautiful piece that enhances our bond.
Swift shipping and a charming ring – a winning combination! The Heart Ring arrived promptly, exceeding my expectations. The craftsmanship is commendable, and it has become a staple in my jewelry rotation.
This ring is an absolute gem in my collection!
Ever since I received my ring, I haven't parted ways with it! Its delicate design and the opulent silver hue make it an everyday essential that effortlessly complements any outfit.
Love it! I haven't taken it off since it arrived!
Love this soo much 💗
Exelent quality as well as finished and Opal the photo does not do justice to the Opal if he would buy again and if he would recommend the merchandise 100% thank you
Spectacular❤️❤️🌷🌷🌷🌷, Divine and wonderful