SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Work Out Eden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://workouteden.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
These are great, they provide excellent knee support and give you a little boost or rebound when ascending from a squat. It doesn't matter if you are a powerlifter or weightlifter or even a casual gym goer, taking care of your knees is really important especially when dealing with heavy weights. The price just makes the deal even better. Definitely would recommend!
If you’re a bodybuilder or powerlifter and are constantly pushing your limits in the gym these are a MUST! It’s very important to keep all your joints safe during your workouts when you’re a real Gym Maniac ;) Bonus feature, you can push way harder in the gym with these knee straps for leg day!
I usually wear sleeves, but I recently purchased these to try. And I Must say that it’s much easier to get on, and you can adjust the tightness to meet your needs. They feel really well made, so I don't think they will stretch out terribly. Overall, great product!
I am almost 40 and my knees are pretty beat up. These wraps help me to squat pain free when working out! They are very heavy duty and definitely a good quality product. No regrets here!
Perfect knee wraps for a good price! Great quality. The colors are nice and the material is thick, I’m sure it won’t stretch out. Absolutely recommend it!
You can get these wraps tight enough to cut off the blood supply to your feet! Great support for squats and deadlifts. These wraps help with my confidence to go heavier on my lifts.
These wraps are great! They give amazing support and are very comfortable. Great product.
These are comfortable, well made wraps! After lifting for over 30 years, my knees need support. These wraps allow me to get my leg work in without the pain! Recommend!
A little long for me but I like it. Very well built and provides awesome support for those who had injuries or are heavy hitters in the gym.
Perfect essentials for a good leg day!
Great colors! And my knees feel secure! I love them!
Love the material and the strength of it. But play around with it to see how best to wrap it to suit your comfort. I will be using it to squat at the gym.