SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Work Out Eden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://workouteden.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This toy has been a hit in our household. Initially, our cats were hesitant about a self-moving ball, but they quickly warmed up to it. Our kitten, in particular, loves stalking, pouncing, and swatting it around. It's easy to charge, and the battery lasts for about a week with intermittent play or 2 to 3 days with continuous use.
My seven-year-old overweight orange tabby tends to be a bit lazy, so I decided to get him this interactive motion play ball to encourage more activity. To my delight, he took a real liking to it. The ball's lights, vibrating, shaking, and spinning motions, along with its unpredictable rolling directions, captured his curiosity and kept him engaged. It's a hit with him, and I highly recommend it, giving it a five-star rating.
We've found this ball to be a source of amusement for both our cat and ourselves. It moves back and forth in various directions, keeping everyone entertained. Our cat, who isn't always interested in toys, was immediately drawn to it and chased it around for quite some time. We appreciate its fast charging capability and unique features. It's definitely a hit in our household.
If it manages to engage my usually uninterested cat, then it must be something special. This ball moves smoothly and at a pace that doesn't startle my cats. While I haven't tested it on carpet, it works well on my hardwood floors. It's simple to operate, and the battery life is impressive. It's a great value for the quality it offers.
It's okay, the cat doesn't play with him much but it chases him and looks at him while he rolls when I throw it at him, but at night if I notice that he makes him roll, I have bought 2 different ones and this one has the failure that the stretch marks are in the same direction of the turn and often skids without advancing while the other one is in another direction and flies off. Anyway right Product👍
This ball has been a wonderful addition for both my visually impaired kitten and my older cats. Its movement and noise stimulate their hunting instincts, and it performs well on both hardwood and carpeted floors. Charging is convenient, and it provides hours of entertainment.
The ball was very good and everything arrived very quickly, it was recharged by USB so the box arrived somewhat touched but the ball that is the important thing arrived well, very happy with the purchase and my cat still liked it a lot, Has light while the ball moves changes color I recommend it is fine for the cat to play.
My cat absolutely adores this toy. Its smooth, silicone material glides effortlessly over various floor surfaces, and its rechargeable feature makes it hassle-free to use. It keeps my cat entertained and can be easily controlled with a touch. I highly recommend it!
I purchased this ball hoping it would distract my overly needy kitten while I attend to various tasks. Thankfully, it does the trick perfectly. It's easy to operate, and my kitten adores it. It's worth every penny and has my highest recommendation.
looks funny, the cat is still watching, but not playing, daughter is more happy.
It's funny. Works well even if it slips on the ground. Cats have liked it although they pay little attention to it already. The package has been very broken but it works
Arrived very well and fully loaded. I'm going to test if my cats like it
My cat loved it, it has little durability time after loading. But it gives what it is!
Very original, she moves alone, my kitten likes to be aware of the movements, she plays with her to hunt her haha
The goods arrived quickly, the box is a little dented, but it works. The cat is still afraid of him.
My cats go crazy with her, they love it, it is so fun to see them so happy
Thank you for the fast delivery. The cat is satisfied. Included charging
Great interactive ball toy, my little cat loves it. I’m satisfied! 5*
Very good, hyper fast delivery, everything arrived right and working. Happy with the purchase.
Product well packed Exactly as in the ad I recommend it to everyone
Fast shipping, fast delivery, it's ok for the price, It has rgb lights, moves automatic, rechargable battery, not too fast, but my cats liked
Goed toys, with colors light, working goed, my cats are happy.
Nothing to say. Is small, beautiful and delivers on the promise. I would buy it again, but my cat passed away a week before he arrived.
For fun and entertainment of my creatures. A dim light hangs and rolls alone, without throwing it, so that the animals chase it. Plastic or soft rubber.