SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Work Out Eden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://workouteden.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Lightweight and durable. I've worn this bracelet everyday since I got it and it still shines, even after being in salt water.
Upon receiving the bracelet, I was pleasantly surprised to find it even more beautiful in person. I plan to order more for my daughters-in-law and a dear friend, as I believe they will adore it as much as I do.
cuteeeeee
Very nice bracelet. I’m happy
I have a deep affection for this bracelet! It has a substantial weight to it and doesn't feel or appear cheap. The quality is fantastic! It's stamped with S925 on both the medallion at the end of the extender and the clasp itself. It's very comfortable to wear and doesn't snag on my sweaters.
Heromosa
I treated myself to this bracelet for Mother's Day after reading a review that mentioned it endured a year of use, including in the shower, and still looked as good as new. I can confirm that it doesn't tarnish from exposure to water, whether from the pool, shower, or washing dishes, and it has yet to break!
This bracelet has found a new home on my right wrist! I was thrilled to receive it and even more delighted when I saw it in person. It's exceptionally pretty and carries sentimental value. It doesn't come across as delicate or cheap at all. I've worn it while showering, and it remains as beautiful as the day I acquired it. I'm truly in love with it!
It's pretty, dainty, and has shown no signs of tarnishing so far. I bought one for myself and one for my daughter for Christmas, and we both adore them.
This bracelet is dainty and charming, with an appearance that belies its affordability. I've worn it almost daily for two months, and there are no signs of wear or tarnishing; the clasp remains strong.
This bracelet is very feminine and sweet. It appears delicate but is surprisingly sturdy. I wish it were slightly larger, but I still adore it.
It's petite but cute. If you have larger hands like mine, it might not be what you're looking for.
I purchased this as a birthday gift for a friend, and she was thrilled with it. It arrived beautifully packaged.
It fits well, and it's very delicate. I hope it stands the test of time. It's exceptionally pretty.
It's somewhat more petite than I initially anticipated, but it possesses a certain charm.
It's a lovely first bracelet for a 9-year-old girl, complete with adorable little hearts. She adored it!
This was a lovely and high-quality gift from my husband for my birthday. :)
It's a charming little bracelet, exceptionally pretty.
This makes for an adorable gift idea, given to my son's girlfriend. The price was fantastic, but it's on the smaller side.
Bracelet Super!!! Duge garniy! I recommend it, good metal!
Love my bracelet beautiful lightweight great price