SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Work Out Eden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://workouteden.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This is perfect for gently scrubbing my pup. I've read some reviews saying that the shampoo leaked out of it, but I didn't have that issue. In fact, I might dilute the shampoo with a little water to make it come out even more easily. But overall, I love it! It's better than lathering his fur with just my hands.
I love this product. I wish the shampoo seal was tighter to prevent leakage, but it's still worth the money and serves its purpose.
The top where you put the shampoo in can sometimes push all the way down, so you have to turn it upside down when finished, or soap will pour out.
I have two Siberian Huskies, and it has made showering them much easier. No more mess when applying shampoo, and it's easier to brush them.
My dog didn't move; she must have loved the sensation. She stood there for quite some time, enjoying the gentle scrubbing. I'm so glad I purchased this!
Simple and does the job.
It has made bathing my 140lb dog much easier. I filled it with shampoo, and it lathered just fine. I should have ordered one sooner.
My dog hates showers, but as soon as I put this on her, she relaxes, and bath time becomes a breeze. I would recommend getting this; it's very easy to use and comes in handy.
I love using this on my two dogs. One of them is a bit squirmy, but the other one absolutely loves it. She doesn't mind at all. Thanks, TikTok!
My dogs are usually uneasy during bath time, but when I used this, they didn't even flinch. They love it! So, I'm happy because my dogs are happy!
Yes, it's a bit messy because it leaks so much that I have to refill it sometimes before using it on my puppy. Having said that, my puppy loves it and lets me scrub her without fussing. He even lets me scrub his face! I'll deal with the mess as long as my little guy enjoys his baths.
I love this dog bath brush. It's great, and my dog loves it too. It really works.
This brush is incredibly soft. I tested it on my arm before using it on my pup. I filled it up once, but you have to put too much soap for it to come out. I prefer putting the soap on my pup first and then using the brush. I even use it on my pup's paws, and she doesn't mind at all.
It's okay, but the top keeps falling off, so I no longer put shampoo in it. However, I still use it to scrub the dogs after applying shampoo the old-fashioned way, and they like the feeling of the brush bristles on their skin. It's for them, so if they like it, I'm happy with it.
My Yorkie used to hide during bath time, but now she relaxes and enjoys the massage from this brush. I love it even more than she does! It's a great find and a game-changer!
This scrubby is amazing. Washing the dogs has never been so quick and easy. The bristles are soft and easy to handle. I definitely suggest purchasing this.
This was great. It was soft on my puppy's body and got him really clean. The only issue is that shampoo leaked out of the brush when not in use. I filled it up thinking the shampoo would stay until next time. Still, I loved using it.
My dog really loves the feeling of this brush, and I prefer it over using my hands. It's much easier.
My Yorkie LOVES bath time with this tool, and I love how easy it is to apply shampoo. He feels like he's getting a massage, and I know he's getting clean! I highly recommend it.
It works great on my German Shepherd's long hair, creates a great lather, and cleans effectively. A great product!
It's a great product, but the middle holes for the soap need to be a bit larger for it to dispense properly. Once I made the holes bigger, it worked well.
It's a great product, making bathing my dog much easier. The only issue is that soap leaks from the lid when you squeeze it.
It's so easy to use; my eight-year-old loves giving the dog a bath, and I don't have to stand over her anymore. The tool dispenses enough soap over time, and it doesn't dry out when leaving soap in it either.
The brush part with the bristles is great; it works perfectly and is very comforting for the animal.
Easy to use, great value. Even the dog seemed to enjoy it.