SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Work Out Eden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://workouteden.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Could not have asked for anything better. It is very easy to use, super cute and easy to brush grass off after picnic. I gave this as a gift to my best friend and she absolutely loved it
I was waiting to review it once I actually got to use it but I forgot it on my recent trip! So here’s what I can say: I bought it for three adults to sit on and I’m sure it’s big enough. It folds rather easy if you can remember how it was unfolded. I’ll come back and edit my review if anything should change but overall I’m satisfied with the price and item.
I thought I was being a little ridiculous buying this cute picnic mat but I use it ALL the time and it’s so nice and soft, everyone happily migrates over to it, perfect at the picnic and the beach, I just leave it in the trunk. and it’s so cute, especially with the little strap!
I ordered this blanket for my beach trips. After two weeks of use, I can say this one is actually comfortable on the sand. Has a waterproof treatment on one side. Thank you
Really good quality. After two washes, the color has not changed. Great gift for nature lovers - I just got one more for my daughter :)
The blanket is lightweight and takes up little space in the car or in a bag. It was the main point for me since I was tired of carrying a heavy terry towel to the beach. The quality of both blanket and carrying strap is good. But I would like more colors to choose from.
I bought it especially for our family picnics. My husband, two kids, me, food and drinks easily fit on the blanket! Thank you!
this is a very soft and cute blanket! includes leather carrying strap. big size. the price 100% corresponds to the quality
Great blanket, quality materials. Nice beige color. Made a photo shoot at a picnic with it and got super cute pics :)
The blanket is great and compact. Love that it's easy to fold and lightweight. Great for picnic, or just lounging on in the park, or camping.
We use this at the beach and for picnics elsewhere