SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Work Out Eden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://workouteden.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Cool tool, makes grafting "small" limbs easy. 13 more words required? What more is there to say? It works great!
I ordered the product a little late in the season so have not actually used it yet. That being said, it looks to be well made and an excellent value for the price. Looking forward to using it next spring.
Definitely a great tool to have for anyone wishing to graft. Keep in mind though that it's made for small branches. In order words, if you're thinking of cutting your fruit tree that has a fair size trunk to graft scions, then that tool is useless.
Wonderful tool. My only criticism is that out of the box the bolts that secure the blades into the tool are extremely tight and we're difficult to loosen initially. It could be easy to damage if not done carefully. But otherwise I was able to change the blades and use the tool with good results. Comes with everything needed for a good graft. Great product.
Very nice grafting tool. The package has everything you need. I have done about 40 grafts with the omega blade. One thing I just figured out that each blade has two cutting edges. You can switch the blade around to another edge if one edge wears out. So, one blade makes two!
I used to do the cut the branch and cion by a knife but begin to use this grafting tool for safety and a higher probability of having successful grafts. Once u get the matching size for branch and cion, this tool will help get a matching cut that would make the cion fits nicely. Not to mention that this will be faster too.
I've been wanting one of these for a while and this seems to be the combo I'm looking for. I've used it a couple of dozen times already and I'm satisfied so far. I've not tried grafting before until now. Not sure if any of the grafts I did will be successful but this kit makes it so much easier. The other extra stuff adds value to the kit. I can't wait to see the results this year.
If there's anything wrong with this tool it's that the cutter blade is a little thin and it didn't come with any instructions (Youtube took care of that) ...... other than that it's a substantial, fairly commercial-grade tool. I am pleasantly surprised at the weight and how 'hardy' it is... I was more or less expecting something 'flimsy' and hard to use but I was pleasantly surprised by its quality.
Great tree grafting tool. It feels very ergonomic when used. I sent a lot of rubber bands, which helped me to better secure the two parts of the grafted trees. The blade of the tool is very sharp, which is very important for the survival rate of the grafting project. Overall, this is a great tool.
Got it just in time for the grafting season. I used to cut the scions and rootstocks manually using a pocket knife, which was a lot of works and it was a hit and miss. With this tool, I can easily cut precise scions and perfect matched cut on the rootstock to graft them tightly together. This helps increase the chances that they take to each other and grow. The kit comes with complete accessories that you'd need for grafting. Awesome deal!!!
It was a gift and the recipient was very happy as he does grafting for a hobby.
These were great. They were exactly as described and worked well for what I needed.
I like the tool, it works great and is very convenient to use.
Works great. now I have 7 kinds of apple on one tree.
Works great! I will be doing all my grafting with it!
I grafted several mango varieties on one rood-stock and so far they look good, this tool is very precious and quick.
Product was exactly as described and came with everything I needed to get started.
Just got this tool an love it works perfectly n very sharp. I'll be doing a lot of graft this spring.
The tool is very simple and easy to use. hope my grafting will grow soon.
This tool makes grafting for beginners easy. So much better than using a knife that cuts so easily.