SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Work Out Eden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://workouteden.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
As a first time parent I’m a bit overwhelmed with the amount of products available for new parents so just bought this on a whim (there’s only so much time you can waste searching for the perfect changing mat). It arrived quickly, folds up nicely, has a nice design. I’m not really sure what more I could want for something to change poopy nappies on!
I bought this to use with my second baby. Just wish I’d got it with my first! It’s so much easier having the wipes, nappies and bags all in one place rather than digging around for them in a changing bag. Like the design!
It will do the job and that's all that matters. It's cheaper than the name brand, the quality might be a bit different but it still does the same job. It's cheap enough so I wouldn't mind buying one again in a year when this gets messed up
Product same as in the photo. Very easy to open and close. It barely weighs anything or occupies space and the material is easily cleaned. Very happy with the purchase.
I like how it's lightweight and easy to carry around. Wish the changing area was a little larger as my 1 month old can no longer use it as it's too small for him now
Very convenient and easy to use. Perfect size for on the go, in which it is easy/fast to clean. Headrest can have a bit more cushion to it but overall it’s a good gift to give.
t’s a great but it is too big for a diaper bag so it better to carry alone it self (for my part) Zipper did come apart when I first got it as I was putting my things in but in fixed it and it has help up great
As the picture is perfectly suitable and very useful when going out
While I like the idea of this product it doesn’t actually hold that much and be able to fasten. I have nappy sacks, wipes, cream and about 5 newborn size nappies in the pockets and it doesn’t close so sort of defeats the object as I wanted to be able to keep all things changing related in this and separate but will have to also put things loose in changing bag
Conform to the description, perfect, good size. Thank you very much
We bought this after our newborn was here and she peed on our couch during a diaper change. Coming from a 3rd time mom here, changing tables are nice and all, but you’ll find yourself putting your baby on the closest safe piece of furniture typically for a diaper change. During the daytime for us, that’s usually the couch. This just gives you piece of mine and offers a bit of protection when changing your baby on those alternate/not waterproof surfaces. It’s a pretty basic product. Long enough to serve its purpose. Thick enough not to be flimsy. It folds up and Velcro’s closed for portability. Would also be great in a diaper bag.