SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Work Out Eden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://workouteden.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Loved this product! So much more affordable buying through here than at the local greenhouses. The quality is excellent and I will have these for many years to come!
I used these for my tomato plants this year, where I live in an apartment and need to do container gardening, and I've never had container tomatoes end up so big! My plants were healthier and larger than they've ever been before. I'm so pleased! They do dry out faster than plastic pots, so you have to stay on top of watering and can't afford to be lazy!
Good quality bags at first sight. But now I'm sure that bags are not strong enough.
I wish I had tried these before using regular ceramic pots. My plants in the regular pots would drown in the rain. I had to drill ugly holes in them. My plants in the grow bags are thriving.
Great product. Grew tomatoes in a couple over the summer but used the rest to organize things in the car, beach towel tote, etc. They look nice and are very durable!
I recommend every garden lover to buy this. Currently no flaws've been found
I cannot speak about durability but it's good value for the price.
I LOVE these garden bags. Have always had a garden. Now live somewhere with no backyard. These Grow Bags are SO much better than using the plastic pots! I highly recommend them!
The bag looks good. It is made of lightweight tarp like material. I like that. It has drainage holes on the bottom to let excess water out. Will be using these for planting flowers. Perfect for my little garden on my deck. I love this product. I recommend them!
I am a fairly new gardener ao I’ve been acquiring necessary gardening tools. These grow bags are really handy for plants that you don’t put in the ground. This is great for people who rent or for people with rough winters so you can transport the plant easily. I use these for things like potatoes and they work great. We inserted these containers in our old patio pots. The new containers help hold water so our tomato plants are growing much better this year. I'm very satisfied!
These planting containers are a brilliant concept.
These things are perfect for deck flowers and vegetables that may need to be transported for safety or cleaning!
Just received, very excited to start my garden. It was my dream. The bags arrived quickly, later I will write about my experience